At refreshesfashion.com, we want to ensure your shopping experience is seamless and enjoyable. Please find answers to our most frequently asked questions below.
Your Order
How do I place an order?
Placing an order is simple! Just browse our collection, select your favorite items, choose your size and color, and proceed to checkout.
How can I check my order status?
You can check the status of your order by logging into your account and viewing your order history. You will also receive shipping confirmation emails with tracking information once your order is on its way.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal.
Can I modify or cancel my order?
We process orders very quickly to ensure fast delivery. Therefore, we are unable to modify or cancel an order after it has been placed. Please review your items carefully before completing your purchase.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy. Most unworn, unwashed items with original tags attached can be returned within 30 days of receipt for a full refund or exchange.
How do I initiate a return or exchange?
To initiate a return or exchange, please visit our Returns Center. You will need your order number and email address to begin the process.
How long does it take to process a refund?
Once we receive your returned item, please allow 7-10 business days for your refund to be processed. The refund will be credited to your original form of payment.
Shipping
What shipping options are available?
We offer a variety of shipping options, including standard and expedited shipping. Shipping costs and delivery times will vary based on the method you select.
Do you ship internationally?
Currently, we only ship within the United States.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package.
My order hasn’t arrived. What should I do?
If your order has not arrived within the estimated delivery timeframe, please first check the tracking information. If you need further assistance, please contact our customer care team for help.
Account & Website
How do I create an account?
You can create an account by clicking on the ‘Sign In’ link at the top of our homepage and selecting ‘Create an Account’. This will allow you to save your preferences, view your order history, and checkout faster.
I forgot my password. How can I reset it?
To reset your password, click on the ‘Sign In’ link and then select ‘Forgot Your Password?’. You will receive an email with instructions to create a new password.
How do I update my email preferences?
You can manage your subscription preferences by clicking the ‘Unsubscribe’ link at the bottom of any marketing email we send, or by adjusting your settings in your account profile.
Product & Sizing
Where can I find size charts?
Size charts are available on each product page to help you find your perfect fit. Simply click on the ‘Size Chart’ link for detailed measurements.
Are your items true to size?
Our items are designed to fit true to size. We recommend consulting the specific size chart provided on each product page for the most accurate fit information.
What is the quality of your products?
We are committed to offering high-quality, on-trend fashion. Our designs are crafted with care to ensure style, comfort, and durability.
Promotions & Gift Cards
How do I apply a promo code?
You can enter your promo code during the checkout process in the designated ‘Promo Code’ box.
Where can I use my gift card?
Gift cards can be redeemed for any purchase on our website during checkout.
What are the terms and conditions of your promotions?
Promotional offers are subject to specific terms and conditions, which will be detailed at the time the offer is presented. Offers typically cannot be combined with other promotions.
We hope this page has answered your questions. For any further inquiries, please do not hesitate to reach out to our dedicated customer care team for assistance.